Enterprise NLP Chatbot
Developed an intelligent customer support chatbot using NLP that reduced support ticket volume by 60%.
Client
Telecommunications
Year
2024
Duration
4 months
Technologies Used
PythonOpenAIFastAPIMongoDBDocker
Project Description
Built an enterprise-grade chatbot capable of handling complex customer inquiries.
Results & Impact
- 60% reduction in support ticket volume
- 85% customer satisfaction rate
- Available 24/7 with instant responses